The Lagos State Vehicle Inspection Service (VIS) recently concluded a three-day leadership and capacity-building workshop aimed at strengthening professionalism, empathy and public trust among its senior officers and zonal heads.
EpeInsights reports that the training, themed “Behind the VIO Badge: Transforming Perceptions, Building Trust,” was organised in collaboration with the Civility Institute of Nigeria. It focused on equipping officers with modern leadership skills, emotional intelligence, and ethical communication strategies to enhance service delivery.
Engr. Akin-George Fashola, Director of VIS Lagos, described the workshop as a key milestone in the agency’s reform agenda. “We want our officers to be ambassadors of safety, discipline and integrity.
This programme reinforces the values that define our identity behind the uniform,” he said.
He added that the initiative is part of broader efforts to reposition VIS as a people-centred institution, noting that the Lagos State Government is committed to cultivating a disciplined, responsive, and service-driven workforce within the state’s transport management sector.
Through initiatives like this, VIS aims to ensure that every interaction with the public reflects professionalism, empathy, and trust, strengthening its brand as a modern, citizen-focused agency.
